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Vanessa Barrett
Oct 7, 2025
I was removed from the patient registry without any prior notice, and there was no consideration given to the impact of COVID restrictions. When I called to explain my situation and ask for guidance, the receptionist abruptly ended the call instead of offering assistance.
I’d like to clarify a few things regarding my situation. At the time of my last appointments, there were still COVID-related restrictions in place, along with changes to my work schedule, which meant I had to move some of the dates. Your reception team were very understanding and accommodating about this at the time, and I appreciated their flexibility.
However, I was never informed that my registration could be removed or that I needed to rebook within a certain timeframe to remain on the patient list. Had I received any such warning, I would have arranged to attend as soon as possible.
What’s most disappointing is that when I recently called to explain and ask for guidance, the receptionist ended the call abruptly instead of offering any advice or support. Regardless of policy, I don’t believe that’s how patients should be treated, especially after being with the practice for several years.
I hope my feedback is taken constructively and that communication and patient care are reviewed moving forward.
Kind regards,Vanessa Barrett
