Wish I could give 0 stars. Terrible reception staff and rude nurses. About 6 weeks ago I came into emergency at 1am feeling ill after having pneumonia for the past 2 weeks, and was experiencing sever chills and difficulty breathing. I was a tourist in Dusseldorf and already feeling anxious being so sick so far from home. I initially had a check-up, then they asked me to wait to see a doctor, which ended up being close to 4 hours, with only a few other people in the waiting room. Nobody checked in on me even though I was visibly shaking and vomiting and clearly distressed. Finally saw a doctor who was lovely, but it was brief and all I received was an IV drip with broken wheels, and sent back into the waiting room until it was complete. After about 20 minutes, I was running on zero sleep and was desperate for it. The IV drip wasn't complete, but if they couldn't treat me any other way or give me a bed I was desperate to go home and sleep. The nurses then were very rude when I asked for it to be taken out, laughing at me when I started crying, and clearly talking about me in German thinking I wouldn't be able to understand.
One nurse said "yeah I'm tired too" in a condescending way, showing zero empathy for my situation, while she's getting paid to be there, for a job she signed up for, meanwhile I'm having one of the worst days of my life. If this hospital wants any ounce of respect, they have to train their staff on empathy and attitude. Completely unacceptable and a traumatic experience.
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