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Tiempo promedio de respuesta — 5 minutos
Aleksander Jaworski
Jun 25, 2025
1 star feels generous.
I contacted this clinic with an urgent issue — a painful hole in a back tooth that needed immediate attention. During my first appointment, it turned out the opposite tooth also needed treatment. Fair enough — I scheduled a follow-up to get both fillings done.
Initially, all seemed well… until the filling for the tooth I originally came in for completely fell out. Not ideal, but things happen. I called and they booked me in again, which I appreciated — although carving time out of a packed schedule to lie flat for another hour wasn’t exactly convenient.
And then it went downhill. Fast.
The dentist (Ms. Chang, I believe) was visibly rushing and seemed more focused on getting through the appointment than actually helping. She even attempted to do the procedure without numbing the area, despite it being obviously sensitive and painful. When I flinched, she reluctantly numbed it — and at the end, told me she’d “done her best” and that “it couldn’t be done better.”
Spoiler: it could. The hole I came in with? Still there. Still painful.
I left in more discomfort than I arrived, £300 down, and hours of my time completely wasted. If this is considered their best work, I truly fear what their worst looks like.
And just when you think it couldn’t get worse… enter the receptionist.
An elderly blonde woman named Karen (yes, seriously) who brings a whole new level of rudeness to the role. Passive-aggressive, curt, and downright unpleasant — a terrible first and last impression for any business.
To summarise:
If you're looking to spend hundreds, waste hours, and leave in pain — all while being met with zero care and 'Karen the' receptionist' — then congratulations - you have a winner!
