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Tiempo promedio de respuesta — 5 minutos
nosipho Myeki
16 feb 2025
From the moment we walked into the hospital, we were treated so poorly. Nothing was as advertised or as promised by the hospital. There is only one language translator for the whole hospital which means that she can’t always be there. So this essentially means that we struggled greatly with communication with the nurses and hospital staff, including all doctors. We were promised that on the last day, we would be taken to a hotel for one night. This was included in our package. This did not happen. We were told that the doctor wanted to monitor my husband’s progress but no doctor even came to check up on him. In fact , no one did. This was used as an excuse for us not to go to the hotel. Because we could not go to the hotel, we requested that my husband be discharged from the hospital in the morning so that we could do a few things before our flight. We were told that we should go outside the hospital and look for someone to help us look for transportation as the car we were promised by the hospital will only fetch us at 3 PM. I personally pleaded with them to assist us, and at this time I was in tears , expressing that my husband and I felt trapped because we did not no anyone in Turkey and all we wanted was time out of the hospital to go get a few things. One of the managers called a cab to take us to he airport. We thought that as courtesy, the hospital would actually cover the cab, seeing that we did not go to the hotel, and weren’t refunded for that. To our surprise, the cab driver asked us to pay R1300 for our trip from the hospital to the airport. My husband and I had terrible experience with Hermes. The nurses aren’t friendly at all. There were only 2 nurses who were friendly and patient. Hermes is a money making scheme that has zero compassion for patients.
